Policies

Friends of the Family Dog Training, LLC

Policies

cancellations, refunds and rescheduling

Friends of the Family Dog Training, LLC does not issue refunds for class or private sessions missed by the client.   Refunds are given only if a client has not yet started their group training class.  Cancellations must be made within 10-days of the class start date to receive credit towards another class or a refund, minus a $30 registration fee.

If a class is cancelled due to low enrollment or for other reasons, Friends of the Family will try to reschedule clients into an alternative class.  If this is not possible, a class credit or refund will be issued.

If a client gives Friends of the Family 48-hours notice of their need to reschedule a private training, we can accommodate the request and reschedule the session.

children, partners and other dogs

A child is welcome to attend a class or private training session if they are accompanied by another parent or chaperone (other than the handler of the dog).  The child and chaperone will observe the class from a comfortable station outside of the training area.  We require this courtesy for other clients and their dogs which may not be accustomed to children.

We welcome a client’s partner to attend a private training or group class session.

Dog handlers need to be 18-years old or over to enroll in a group class.

We do not allow a single handler to bring multiple dogs to class.  Each dog must be registered for a class with a handler.

 

vaccinations

Please check with your veterinarian to confirm that your dog is up to date on vaccinations before enrolling in a Friends of the Family group class.

declines and referrals

Friends of the Family Dog Training, LLC reserves the right to decline entry to any dog who presents behavior that is inappropriate or dangerous in a group setting.  If the trainer determines that it is in the dog’s and other class participants best interest for you to attend a Friends of the Family private training session your class fee will be used for the private sessions,  or you will be issued a refund.

photo, video and media rights

We welcome you to photograph your dog at St. Roch’s.  No audio or video recording is allowed.  Friends of the Family Dog Training, LLC reserves the right to capture you and your dog during training sessions for use on our website, blog, video and other media opportunities.  Smile!  And say fromage!

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